Fundamentals of Customer Satisfaction Measurement
Overview
Fundamentals of Customer Satisfaction Measurement makes management systems practical: fewer documents for their own sake, more control over what actually affects quality. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Customer Satisfaction Measurement.
- Describe nonconformity and corrective action.
- Carry out routine tasks related to internal audit planning and execution safely and correctly.
- Recognise early warning signs in management review and improvement and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Quality managers and engineers
- Management system coordinators
- Internal auditors
- Laboratory and production supervisors
Daily outline
- Day 1Introduction to Customer Satisfaction Measurement: concepts, terminology and standards
- Day 2Nonconformity and corrective action
- Day 3Internal audit planning and execution
- Day 4Management review and improvement
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 11–15 January 2027 | WEB Online | $2,500 | Register |
| 4–8 April 2027 | CAICairo | $4,500 | Register |
| 11–15 October 2027 | DXBDubai | $4,500 | Register |
| 10–14 January 2028 | WEB Online | $2,500 | Register |
| 9–13 April 2028 | KBRAl Khobar | $4,500 | Register |
| 2–6 October 2028 | DXBDubai | $4,500 | Register |
| 18–22 February 2029 | CAICairo | $4,500 | Register |
| 14–18 May 2029 | WEB Online | $2,500 | Register |
| 12–16 August 2029 | MCTMuscat | $4,500 | Register |
| 10–14 February 2030 | KBRAl Khobar | $4,500 | Register |
| 6–10 May 2030 | WEB Online | $2,500 | Register |
| 25–29 August 2030 | JEDJeddah | $4,500 | Register |
The Customer Satisfaction Measurement series
Frequently asked questions
How much does Fundamentals of Customer Satisfaction Measurement cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Cairo, Dubai, Al Khobar, Muscat and Jeddah, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.