Fundamentals of Service Design for Government
Overview
Fundamentals of Service Design for Government helps public servants design better policies and services, manage resources responsibly and deliver measurable results for citizens. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Service Design for Government.
- Describe digital government and data.
- Carry out routine tasks related to risk, governance and accountability safely and correctly.
- Recognise early warning signs in partnerships and stakeholder engagement and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Government leaders and managers
- Policy and strategy staff
- Service delivery and customer teams
- Municipal and regulatory staff
Daily outline
- Day 1Introduction to Service Design for Government: concepts, terminology and standards
- Day 2Digital government and data
- Day 3Risk, governance and accountability
- Day 4Partnerships and stakeholder engagement
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 8–12 February 2027 | WEB Online | $2,500 | Register |
| 2–6 May 2027 | DOHDoha | $4,500 | Register |
| 14–18 November 2027 | MCTMuscat | $4,500 | Register |
| 3–7 April 2028 | LONLondon | $4,500 | Register |
| 10–14 July 2028 | WEB Online | $2,500 | Register |
| 15–19 October 2028 | MCTMuscat | $4,500 | Register |
| 2–6 April 2029 | MADMadrid | $4,500 | Register |
| 23–27 July 2029 | WEB Online | $2,500 | Register |
| 14–18 October 2029 | RUHRiyadh | $4,500 | Register |
| 4–8 March 2030 | WEB Online | $2,500 | Register |
| 17–21 June 2030 | MADMadrid | $4,500 | Register |
| 8–12 December 2030 | MCTMuscat | $4,500 | Register |
The Service Design for Government series
Frequently asked questions
How much does Fundamentals of Service Design for Government cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Muscat, London, Madrid and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.