Fundamentals of Utility Customer Service
Overview
Fundamentals of Utility Customer Service prepares utility and power plant staff to run assets safely, reliably and efficiently while meeting regulatory and customer expectations. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Utility Customer Service.
- Describe start-up, shutdown and dispatch.
- Carry out routine tasks related to protection, control and SCADA safely and correctly.
- Recognise early warning signs in maintenance and outage planning and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Power plant engineers and operators
- Utility network engineers
- Water and desalination plant staff
- Utility managers and planners
Daily outline
- Day 1Introduction to Utility Customer Service: concepts, terminology and standards
- Day 2Start-up, shutdown and dispatch
- Day 3Protection, control and SCADA
- Day 4Maintenance and outage planning
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 17–21 January 2027 | RUHRiyadh | $4,500 | Register |
| 12–16 July 2027 | LONLondon | $4,500 | Register |
| 18–22 October 2027 | WEB Online | $2,500 | Register |
| 14–18 February 2028 | LONLondon | $4,500 | Register |
| 6–10 August 2028 | JEDJeddah | $4,500 | Register |
| 20–24 November 2028 | WEB Online | $2,500 | Register |
| 18–22 February 2029 | JEDJeddah | $4,500 | Register |
| 14–18 May 2029 | WEB Online | $2,500 | Register |
| 26–30 August 2029 | KBRAl Khobar | $4,500 | Register |
| 17–21 February 2030 | MCTMuscat | $4,500 | Register |
| 6–10 May 2030 | WEB Online | $2,500 | Register |
| 25–29 August 2030 | RUHRiyadh | $4,500 | Register |
The Utility Customer Service series
Frequently asked questions
How much does Fundamentals of Utility Customer Service cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Riyadh, London, Jeddah, Al Khobar and Muscat, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.