Patient Experience: Comprehensive Professional Program
Overview
Patient Experience: Comprehensive Professional Program helps healthcare leaders and staff improve quality, safety and efficiency across clinical and support services. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Patient Experience from fundamentals to advanced practice.
- Apply finance, resources and cost control, staff leadership and communication and measuring outcomes and experience in integrated case studies.
- Design an improvement program covering accreditation standards and patient safety and clinical risk.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Hospital and clinic managers
- Quality and patient safety officers
- Nursing and allied health leaders
- Healthcare administrators
Daily outline
- Day 1Introduction to Patient Experience: concepts, terminology and standards
- Day 2Finance, resources and cost control
- Day 3Staff leadership and communication
- Day 4Measuring outcomes and experience
- Day 5Healthcare systems and regulation
- Day 6Accreditation standards
- Day 7Patient safety and clinical risk
- Day 8Process improvement in care delivery
- Day 9Information, records and data
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 11–22 April 2027 | MCTMuscat | $8,500 | Register |
| 12–16 July 2027 | WEB Online | $4,500 | Register |
| 3–14 October 2027 | DOHDoha | $8,500 | Register |
| 24 January – 4 February 2028 | MADMadrid | $8,500 | Register |
| 16–27 July 2028 | DOHDoha | $8,500 | Register |
| 9–13 October 2028 | WEB Online | $4,500 | Register |
| 15–19 January 2029 | WEB Online | $4,500 | Register |
| 16–27 April 2029 | LONLondon | $8,500 | Register |
| 8–19 October 2029 | DXBDubai | $8,500 | Register |
| 4–15 February 2030 | MADMadrid | $8,500 | Register |
| 4–15 August 2030 | RUHRiyadh | $8,500 | Register |
| 11–15 November 2030 | WEB Online | $4,500 | Register |
The Patient Experience series
Frequently asked questions
How much does Patient Experience: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Muscat, Doha, Madrid, London, Dubai and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.