Crisis Communication: Comprehensive Professional Program
Overview
Crisis Communication: Comprehensive Professional Program helps public servants design better policies and services, manage resources responsibly and deliver measurable results for citizens. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Crisis Communication from fundamentals to advanced practice.
- Apply partnerships and stakeholder engagement, government frameworks and national visions and policy design and analysis in integrated case studies.
- Design an improvement program covering performance measurement and excellence models and public finance and procurement.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Government leaders and managers
- Policy and strategy staff
- Service delivery and customer teams
- Municipal and regulatory staff
Daily outline
- Day 1Introduction to Crisis Communication: concepts, terminology and standards
- Day 2Partnerships and stakeholder engagement
- Day 3Government frameworks and national visions
- Day 4Policy design and analysis
- Day 5Service design and customer happiness
- Day 6Performance measurement and excellence models
- Day 7Public finance and procurement
- Day 8Digital government and data
- Day 9Risk, governance and accountability
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 8–12 February 2027 | WEB Online | $4,500 | Register |
| 17–28 May 2027 | MADMadrid | $8,500 | Register |
| 8–19 November 2027 | LONLondon | $8,500 | Register |
| 6–10 March 2028 | WEB Online | $4,500 | Register |
| 18–29 June 2028 | CAICairo | $8,500 | Register |
| 10–21 December 2028 | RUHRiyadh | $8,500 | Register |
| 18–29 March 2029 | JEDJeddah | $8,500 | Register |
| 18–22 June 2029 | WEB Online | $4,500 | Register |
| 17–28 September 2029 | MADMadrid | $8,500 | Register |
| 17–28 June 2030 | MADMadrid | $8,500 | Register |
| 2–6 September 2030 | WEB Online | $4,500 | Register |
| 9–20 December 2030 | DXBDubai | $8,500 | Register |
The Crisis Communication series
Frequently asked questions
How much does Crisis Communication: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Madrid, London, Cairo, Riyadh, Jeddah and Dubai, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.