Front Desk & Reception: Comprehensive Professional Program
Overview
Front Desk & Reception: Comprehensive Professional Program helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Front Desk & Reception from fundamentals to advanced practice.
- Apply handling visitors, calls and requests, confidentiality and working with executives and role, priorities and professional conduct in integrated case studies.
- Design an improvement program covering written communication and reports and meetings, minutes and follow-up.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Front Desk & Reception: concepts, terminology and standards
- Day 2Handling visitors, calls and requests
- Day 3Confidentiality and working with executives
- Day 4Role, priorities and professional conduct
- Day 5Planning, time and task management
- Day 6Written communication and reports
- Day 7Meetings, minutes and follow-up
- Day 8Records, filing and document control
- Day 9Digital office tools
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 15–26 February 2027 | LONLondon | $8,500 | Register |
| 1–12 August 2027 | JEDJeddah | $8,500 | Register |
| 15–19 November 2027 | WEB Online | $4,500 | Register |
| 9–20 January 2028 | KBRAl Khobar | $8,500 | Register |
| 10–14 April 2028 | WEB Online | $4,500 | Register |
| 16–27 July 2028 | CAICairo | $8,500 | Register |
| 23 April – 4 May 2029 | LONLondon | $8,500 | Register |
| 9–13 July 2029 | WEB Online | $4,500 | Register |
| 15–26 October 2029 | MADMadrid | $8,500 | Register |
| 21–25 January 2030 | WEB Online | $4,500 | Register |
| 8–19 April 2030 | LONLondon | $8,500 | Register |
| 13–24 October 2030 | JEDJeddah | $8,500 | Register |
The Front Desk & Reception series
Frequently asked questions
How much does Front Desk & Reception: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Jeddah, Al Khobar, Cairo and Madrid, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.